Who Are We
CV Lima Mutiara Indomal HQ is located in Tarakan City , North Kalimantan , Indonesia . Our company began commercial operations in November 2015, beginning with the purchase and sale of predatory species of shark and ray fishes. Which we exported to various dealers such as Korea, China, Hong Kong, Singapore, Malaysia, Netherlands, Thailand, Taiwan , European Union and America . This is taken care and run by our aquarium division.
We also have expanded our business in Jan 2017 into supplying local and overseas demands for live seafood such as crabs , lobsters , clams , fishes and scrimps. This is run by our another seafood division .
We have all the proper catch and export permits for all fishes and will provide the necessary documents for exportation . We do not condone illegal poaching and unauthorized seller.
We all have started building our own sea cages in remote islands of North and East Borneo to encourage more fisherman to venture into live fishes breeding and fishing . We have also manage to educate the fisherman not to carry out illegal method of fishing such as blasting and cyanide causing damages to environment and reef ecosystem. By buying their live fishes at higher price than dead fishes , they have stopped such destructive practices totally. We also have our own live fish transport boat from island to island weekly to collect from our seacages to our holding facility in North Kalimantan.
We ship most of our livestocks from airport to airport. Costumers will arrange for arrange for local clearance and transportation from desired airport.
How to Order
Most domestic collection is now “collect to order”. You may have to plan your purchases ahead of time , arrange payment and shipping BEFORE the stock arrives. We collect domestic orders in the order that payment was received. So, you should not wait to place an order.
You MUST plan your purchases ahead of time and arrange payment and shipping BEFORE the season begins for best results. Also, we do not store sharks for clients more than the agreed delivery date except by special arrangement and compensation which is chargeable.
Contact us by email or phone requesting a bid on your order as well as expected availability. You can then arrange payment. Your order will require upfront full payment or a deposit depending on what you are ordering and the availability. You may pay by cash or online payment. Include your name, address, phone and required details such as aquarium photo ,sizes. .
This information is required to assure that you are not another competitor trying to get a pricelist or someone who does not even have an aquarium .
Your orders must go by airline unless you have the ability and know how to arrange a shipment via a ship. Airfreight of sharks and other delicate animals can be protected or insured by paying more freight and using our larger shipping containers. We will suggest to you the safest and most economical options for having your order transported to you.
You will also have the burden of providing ALL NECESSARY documents required for importation of the cargo into your country. We suggest you use a cargo agent to do the paperwork and clear your order through customs. If customs delays your shipment’s clearance and the fishes dies, that is your responsibility.
We accept no responsibility for customs or customs delays. We also accept no responsibility for missing documents. While email is faster to send such documents, it is suggested that you arrange faxes or MAIL us the hard copies of all forms with any large import order. We will quote prices FOB Jakarta ( CGK ) unless you request price with a freight estimate.
*FOR ALL REFUND / DOA YOU WILL HAVE TO INFORM US WITHIN 24HRS OF RECEIPT OF THE FISHES ALONG WITH VIDEOS OF DOA SHARKS. NO REFUND WILL BE ENTERTAINED IF IT IS DUE TO THE NEGLIGENCE OF THE BUYER OR THE AIRLINES,WATER CONDITIONS OR ANY REASON BEYOND HUMAN CONTROL, E.G. NATURAL DISASTER, THUNDERSTORM, EARTHQUAKE, WAR AND ETC.